{"id":8707,"date":"2025-05-12T08:02:37","date_gmt":"2025-05-12T08:02:37","guid":{"rendered":"https:\/\/masbanatawaida.com\/politique-de-retour-et-remboursement\/"},"modified":"2026-02-27T19:15:51","modified_gmt":"2026-02-27T19:15:51","slug":"politique-de-retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/masbanatawaida.com\/fr\/politique-de-retour-et-remboursement\/","title":{"rendered":"POLITIQUE DE RETOUR ET REMBOURSEMENT"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00a0\u00bb.vc_custom_1772213602579{padding-top: 80px !important;padding-bottom: 80px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span style=\"color: #000000;\"><em>Derni\u00e8re mise \u00e0 jour : f\u00e9vrier 2026<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Merci d\u2019avoir achet\u00e9 sur <a style=\"color: #000000;\" href=\"http:\/\/www.masbanatawaida.com\">www.masbanatawaida.com<\/a>. Nous nous engageons \u00e0 fournir des savons artisanaux de haute qualit\u00e9 et une exp\u00e9rience client exceptionnelle. Veuillez lire attentivement notre politique de retour et de remboursement. <\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\">1. Toutes les ventes sont finales<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Toutes les commandes sont consid\u00e9r\u00e9es comme d\u00e9finitives, sauf si le produit est endommag\u00e9, d\u00e9fectueux ou incorrect.<\/span><\/li>\n<li><span style=\"color: #000000;\">Nous n\u2019acceptons pas les retours ou \u00e9changes pour des raisons telles que :<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Changement d\u2019avis<\/span><\/li>\n<li><span style=\"color: #000000;\">Pr\u00e9f\u00e9rences personnelles (par exemple, parfum, texture)<\/span><\/li>\n<li><span style=\"color: #000000;\">Erreur du client (par exemple, adresse de livraison ou article incorrect)<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\">2. Modifications de commande<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Les modifications ou annulations peuvent \u00eatre demand\u00e9es dans les 24 heures suivant la passation de la commande, \u00e0 condition que celle-ci n\u2019ait pas encore \u00e9t\u00e9 trait\u00e9e ou exp\u00e9di\u00e9e. Pass\u00e9 ce d\u00e9lai, la commande ne peut plus \u00eatre modifi\u00e9e. <\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\">3. Produits endommag\u00e9s ou incorrects<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Si votre produit arrive endommag\u00e9, d\u00e9fectueux ou incorrect :<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Contactez-nous dans les 3 jours suivant la r\u00e9ception de votre commande \u00e0 <a style=\"color: #000000;\" href=\"mailto:export@masbanatawaida.com\">export@masbanatawaida.com<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\">Fournissez votre num\u00e9ro de commande et des photos claires du probl\u00e8me (y compris l\u2019emballage, si endommag\u00e9)<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">Si le probl\u00e8me est confirm\u00e9, nous proposerons :<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Un produit de remplacement<\/span><\/li>\n<li><span style=\"color: #000000;\">Un remboursement partiel ou complet<\/span><\/li>\n<li><span style=\"color: #000000;\">Dans de rares cas, le retour du produit peut \u00eatre requis \u00e0 notre discr\u00e9tion.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\">4. Allergies et ingr\u00e9dients<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Tous les ingr\u00e9dients sont indiqu\u00e9s sur les pages produits. Les clients sont responsables de la v\u00e9rification des ingr\u00e9dients avant l\u2019achat. Les remboursements pour r\u00e9actions allergiques sont accord\u00e9s \u00e0 notre discr\u00e9tion et ne n\u00e9cessitent g\u00e9n\u00e9ralement pas de retour de produit. <\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\">5. Frais de livraison<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Les frais de livraison ne sont pas remboursables, sauf en cas d\u2019erreur de notre part. Les frais de retour, le cas \u00e9ch\u00e9ant, sont \u00e0 la charge du client sauf approbation pr\u00e9alable. <\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\">6. Comment demander un retour ou un remboursement<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Envoyez un e-mail \u00e0 <a style=\"color: #000000;\" href=\"mailto:export@masbanatawaida.com\">export@masbanatawaida.com<\/a> dans les 3 jours suivant la r\u00e9ception de votre commande<\/span><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><span style=\"color: #000000;\">Num\u00e9ro de commande<\/span><\/li>\n<li><span style=\"color: #000000;\">Description d\u00e9taill\u00e9e du probl\u00e8me<\/span><\/li>\n<li><span style=\"color: #000000;\">Photos (si applicable)<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li><span style=\"color: #000000;\">Nous visons \u00e0 r\u00e9pondre dans les 2 jours ouvrables et vous guiderons dans les \u00e9tapes suivantes.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=\u00a0\u00bb.vc_custom_1772213602579{padding-top: 80px !important;padding-bottom: 80px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Derni\u00e8re mise \u00e0 jour : f\u00e9vrier 2026 Merci d\u2019avoir achet\u00e9 sur www.masbanatawaida.com. Nous nous engageons \u00e0 fournir des savons artisanaux de haute qualit\u00e9 et une exp\u00e9rience client exceptionnelle. Veuillez lire attentivement notre politique de retour et de remboursement. &nbsp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8707","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POLITIQUE DE RETOUR ET REMBOURSEMENT - Masbanat Awaida<\/title>\n<meta name=\"description\" content=\"Consultez la politique de retour et de remboursement de Masbanat Awaida pour les commandes en ligne, y compris les articles endommag\u00e9s, les annulations, les conditions de livraison et les responsabilit\u00e9s des clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masbanatawaida.com\/fr\/politique-de-retour-et-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POLITIQUE DE RETOUR ET REMBOURSEMENT - 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